About Us
Take a Look
Joy Wellness was created out of years of practice as a therapist. My name is Crystal Smith. I have been a mental health counselor for over ten years. I am the owner of Joy Wellness Counseling Center, click on the link below this bio for more information on therapy options. I love my job, and I love what I do. My vision is to help the world find its joy despite its current circumstances. My mission is to decrease the stigma of mental health.
We must uncover what lies beneath. "You can't health what you keep hidden".
Over the years, I have developed what I like to call Crystalisms. I often use phrases and words to help motivate, inspire, and empower my clients. I hope my Crystalisms can help do the same for you. My t-shirt designs are made to wear in any environment. You can dress the t-shirt up with a blazer, or you can dress them down with a pair of jeans. Imagine making a statement without saying a word.
There is power in words. We have to learn to change our thought processes. We must work to feed ourselves positivity. I hope these positive Crystalisims will help feed you and the world around you some joy and positivity.
FAQs
Things You Need to Know
At Joy Wellness, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time
depends on your location, but can be estimated as 3–4 business days. Please note due to the current pandemic, there may be delays in your order. Please be patient, we are getting the orders out as soon as possible.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or your neighbor’s, get in touch with us at joywellnessinfo@counselingmail.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about
your tracking or shipment, please contact us at joywellnessinfo@counselingmail.com
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you
quickly, please email us at joywellnessinfo@counselingmail.com within 5 days with photos of the
damaged product, your order number, and any other details you may have about your order.
We’ll get back to you with a resolution as soon as possible!
Returns
The Small Print
For packages lost in transit, all claims must be submitted no later than 3 weeks after the estimated delivery date.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.
Returned items– Before returning any products please contact us via email at joywellnessinfo@counselingmail.com. Returns for products due to size exchanges will be offered at your expense. You would need to place a new order at your expense for a product in another size.
Contact Support
How Can We Help?
If you have questions or concerns about a product that you purchased online, please fill out the form below and a member of our team will get in touch as soon as possible.